TERMS AND CONDITIONS OF USE
ARTICLE 1: PREAMBLE
These general terms and conditions of sale are concluded between RIVIERA BELLA SA, whose registered office is located at 67 rue de l'Abbaye, 1050 Brussels, Belgium, registered with the Crossroads Bank for Enterprises (CBE) under number 0656.724.741, hereinafter referred to as the "Seller", and any individual or legal entity wishing to make a purchase via the Seller's website(http://www.lebonandlebon.com), hereinafter referred to as the "Buyer".
ARTICLE 2: PURPOSE
These general terms and conditions aim to define the contractual relationship between the Seller and the Buyer and the conditions applicable to any purchase made via the Seller's website, whether the Buyer is a professional or an individual consumer.
ARTICLE 3: NATURE OF PRODUCTS AND SERVICES OFFERED
The products and services offered are those listed in the catalog published on the Seller’s website. Each product comes with a description provided by the supplier. Product photos are as accurate as possible but cannot guarantee exact resemblance. These products and services are offered while supplies last. If, despite best efforts, some items are unavailable, the Seller will notify the Buyer by email and offer the choice between waiting or cancelling the unavailable items without any extra charges. Available items will be shipped as usual.
ARTICLE 4: PRICES
Online sales of the products and services presented on the Seller’s website are limited to Buyers residing in France, Belgium, Luxembourg, the Netherlands, and deliveries required in these regions.
ARTICLE 5: ORDERS
The Buyer who wishes to purchase products or services must:
• Fill in the identification form with all required data or provide their customer number if applicable;
• Complete the online order form with all relevant product/service references
• Confirm the order after checking it
• Proceed with payment under the defined terms
• Confirm the order and its payment
ARTICLE 6: PAYMENT TERMS
Payment may be made by credit card (Visa, MasterCard) or PayPal. Ordered items remain the exclusive property of the Seller until full payment is received.
ARTICLE 7: DELIVERY
Deliveries are made to the address provided on the order form and must be within the agreed geographic area. Free delivery applies to orders over €50 within the European Union. Standard delivery charges apply to other zones. Goods travel at the Buyer's risk and the Buyer is solely responsible for any risks.
Delivery costs depend on the delivery method selected and are calculated for the entire order. They are shown to the Customer before final order confirmation.
ARTICLE 8: LEGAL WARRANTY OF CONFORMITY
The Seller guarantees that the products and services comply with the law of 1st September 2004 concerning consumer protection in the sale of consumer goods (Articles 1649bis to 1649nonies of the Belgian Civil Code).
If goods are defective or do not match the order, you may request a refund or replacement at no cost (including return shipping).
When purchasing on our website, you benefit from a 2-year legal warranty covering conformity defects from the date of delivery. If a defect is found, the Buyer must inform the Seller within 1 month. It is recommended to notify the Seller as soon as possible via registered letter or email using the addresses provided at the beginning of the terms.
The invoice or delivery slip serves as the warranty; it is suggested to keep both along with the original product.
ARTICLE 9: RIGHT OF WITHDRAWAL
The consumer has a right of withdrawal except for sealed items that were opened and cannot be returned for health or hygiene reasons.
The consumer has 14 days from the day after delivery to notify their intention to withdraw. They then have another 14 days from that notification to return the items.
The Buyer may make an unambiguous statement (by email or letter) or use the withdrawal form: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdfIt is recommended to notify the Seller by registered email or letter.
Items should be returned undamaged, in their original packaging, with all accessories and original invoice/delivery note. Items returned in a non-original state may result in compensation for depreciation.
The refund is made using the same payment method as the original transaction.
In case of withdrawal, all payments including initial delivery fees are refunded. Return shipping is the Buyer’s responsibility.
The refund is issued within 14 days of the Seller being informed of the withdrawal but may be delayed until receipt or proof of return.
ARTICLE 10: LIABILITY
In online sales, the Seller is only obliged to use reasonable means. The Seller is not liable for issues like data loss, intrusion, viruses, service interruption, or other unintended problems.
Information provided on the website is shared in good faith. The Seller is not responsible for content on linked manufacturer or partner sites.
ARTICLE 11: INTELLECTUAL PROPERTY
All website elements remain the exclusive intellectual property of the Seller. No one is authorized to reproduce, exploit, or reuse any part of the site, whether software, visuals, or audio. Any linking, including hyperlinks, requires prior written consent from the Seller.
ARTICLE 12: PERSONAL DATA
All personal data needed for processing an order is stored by the Seller or its partners and may be shared with parties involved in the order process.
The user authorizes the Seller to use this data for statistical purposes to improve the website, products, and services. This may include sending business-related updates to customers.
The Seller retains data to ease future purchases and does not disclose it to third parties. Data may be requested and corrected upon simple request.
ARTICLE 13: PROOF
The parties agree to accept electronic means of proof (e.g., emails, computer backups).
ARTICLE 14: DISPUTE RESOLUTION
These conditions are governed by Belgian law. Any disputes will be handled exclusively by the courts of the judicial district of Brussels, after an attempt at amicable resolution.
ARTICLE 15: REVIEW POLICY
Who can leave a review: All users with an account can post reviews.
Collection: We use a third-party service to collect and publish reviews. They send emails to verified buyers.
Verification: We cannot guarantee reviewers have experienced the products.
Posting: You must have an account and accept our terms to post a review.
Publication: All reviews are posted in full without editing.
Removal: We reserve the right to remove fake or non-compliant reviews. Suspicious reviews can be reported at customerservice@lebonandlebon.com .
Rating: Product ratings are based on average customer scores.
Paid reviews: We do not allow paid reviews. All opinions are from real customers.
ARTICLE 16: ACCEPTANCE OF TERMS
These terms of use apply to all uses of the LEBON Oral Care website http://www.lebonandlebon.com. They are supplemented by the General Terms and Conditions of Sale (GTCS) for online purchases, available on the site http://www.lebonandlebon.com.
Last updated: July 2025.