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FAQ : TOOTHPASTES

All our toothpastes are 100% made in France. However, it was in Costa Rica that Stéphanie and Richard, the founders, envisioned what a new generation of toothpastes should be: healthy, effective, sensory. A collection designed as a true care product, infused with natural and refined aromas..


Back in France, they brought this vision to life with the best partners in formulation, research, and production.

The fragrances are created in Grasse, the cradle of fine perfumery. The tubes are made in France, just like our packaging boxes.

The aluminum tubes come from Austria, chosen for their quality and recyclability.


A project conceived between two continents, driven by a unique requirement at every stage.

At LEBON, care also comes from trust.

All our formulas are tested under dental supervision, according to the strict requirements of French and European regulations. Before being marketed, each toothpaste is subject to a complete cosmetic dossier (Product Information File) including clinical tolerance tests and a safety assessment of the product as required by Regulation (EC) No. 1223/2009..


Obviously, no animal testing is conducted. Not only because the law prohibits it, but especially because it does not align with our ethics..

And all our formulas are 100% vegan, with no animal-derived ingredients.


Transparency, demand, respect: three values that guide each of our formulas, from the first test to the last smile.


FAQ : ELECTRIC TOOTHBRUSHES

It's simple: a sonic toothbrush doesn't rotate, it vibrates. Quickly. Up to 50,000 micro-movements per minute. This sweeping motion cleans gently yet deeply, without harming either the enamel or the gums..


At LEBON, the heads are equipped with flexible strands (with a discreet wear indicator that tells you when to change them).

Only four times a year. Yes, really.

Thanks to its 90-day battery life (with two brushing sessions per day), the LEBON toothbrush accompanies you daily without ever being intrusive..

To recharge it, simply place it on its base with a USB-A cable overnight. Then, you can store the base... until the next change of season..

No need to scrub: let technology do the work.

The LEBON sonic brush is designed for gentle cleaning. Just glide it slowly over all surfaces without pressing down.. 
Le mouvement sonique déloge la plaque efficacement, sans agresser l’émail ni les gencives.


The mouth is divided into four areas: upper right, upper left, lower right, lower left.

Every 30 seconds, a slight pause invites you to change zones. 
After 2 minutes, the brush automatically turns off. It's the right tempo, the one that dentists recommend..



And because every mouth is unique, LEBON offers 5 brushing modes tailored to your needs:

Clean - for everyday life, simply.

White - to revive the natural brightness of the smile.

Polish - for a smooth and shiny finish.

Sensitive - for more sensitive teeth or gums.

Gum Care - a gentle massage, to stimulate without irritating.


Take the time to explore. The right pace is yours..

Each LEBON brush head is equipped with DuPont™ Tynex Classic bristles, known for their superior quality.

Their ultra-fine diameter of 0.152 mm ensures a brushing that is both precise and gentle, respectful of enamel and gums..

Thanks to high-density 3D flocking technology, the brush is 40% denser than a standard head — for a more even cleaning, without aggression.


The filaments are 100% polished to prevent micro-damage and are equipped with a wear indicator: their color naturally fades to let you know when to replace them.


The result: a rare brushing quality, far from what traditional brushes offer.

Subtle in its promise, demanding in its performance.

​Yes, no problem. Our brushes are completely waterproof, compliant with the IPX8 standard, the most demanding in this area.

They follow you in the shower, if that's where your routine starts.

Useful little tip: remember to dry it well after use to keep it looking good and performing well for longer.


Absolutely.

The LEBON sonic toothbrush has been designed to respect sensitive mouths, whether it concerns weakened enamel, delicate gums, or issues such as gingivitis or periodontitis..


The soft DuPont™ bristles (0.152 mm) clean gently, without damaging the fabrics. And the sonic technology, smoother than a traditional rotating brush, avoids harsh movements or unnecessary pressure..


The brush offers 5 brushing modes, including the Sensitive or Gum Care mode, ideal for starting out or getting back to a comfortable routine..

Everyone can adjust the intensity according to their feelings. Because here, care begins with listening.​​

Yes, it is perfectly suited.

The LEBON sonic toothbrush can be used safely if you have crowns, a bridge, or implants.

Its sonic technology is gentle, non-abrasive, and its soft DuPont™ bristles clean effectively without harming enamel, gums, or dental materials.

It is also very suitable for people with sensitive or weakened gums by using the appropriate modes.


If in doubt, since every mouth is unique, consult your dentist.


The LEBON toothbrush offers 5 brushing modes to meet all needs:


Clean

The most vigorous. Ideal for a deep clean, especially if you tend to accumulate plaque.


White

Effective and balanced. This mode cleans perfectly while helping to revive the natural shine of your smile.


Polish

Designed to smooth and shine the surface of the teeth. To be used as a finishing touch after brushing for an even brighter feeling of cleanliness..


Sensitive

The gentlest. For reactive teeth or gums, this mode reduces the intensity of vibrations while maintaining true effectiveness..


Gum Care

A gentle massage that stimulates microcirculation and helps strengthen the connection between teeth and gums. Recommended for prevention or as a complement to gum care.​


FAQ : ORDERS, DELIVERIES, PAYMENTS... everything you need to know

How to track my order?

As soon as your order is shipped, you will receive a confirmation email with a tracking link.


I haven't received my tracking number. What should I do??

Remember to check your spam. If you don't find anything, contact us at the address:

customerservice@lebonandlebon.com


Can I change the contents of my order?

Once the order is confirmed, it is no longer possible to add or remove products.


Can I change the delivery address?

If the order has not yet been processed by our warehouse, yes.

Contact us quickly at customerservice@lebonandlebon.com, we will do our best.


Can I cancel my order?

As long as it has not been processed by the warehouse, cancellation is possible.

Write to us as soon as possible at customerservice@lebonandlebon.com so that we can intervene in time.

What are the delivery methods, times, and rates??

Find all the up-to-date information on our dedicated page : SHIPPING

What are the accepted payment methods?

You can pay for your order by credit card (Visa), PayPal, or Apple Pay.


Is the payment secure?

Yes. All payments are protected by 3D Secure technology for a secure transaction..

How to use a promo code?

After validating your cart, enter your code in the "promo code" box, then click on "apply”.

Make sure it has been properly taken into account before finalizing the order.


I forgot to enter my promo code, can I add it afterwards?

Once the order is confirmed, it is unfortunately no longer possible to add a code. However, you will be able to use it on a future order, depending on the current offers.


How to create a LEBON account?

Click on "Login" at the top right, then "Create an account." You will then be able to track your orders, retrieve your information, and view your purchase history.


I lost my password, what should I do?

On the login page, click on "Forgot password?". You will receive an email to reset it.


How to subscribe to the newsletter ?

From the homepage (pop-up window or footer), enter your email and confirm.

You will receive our new products first, along with tips and exclusive offers. And no, we won't flood you with emails. Promise.



How to get my invoice?

A confirmation of your order is automatically sent to you by email after your purchase. If you need an invoice, please write to us at: customerservice@lebonandlebon.com